I’ve been a member with Bill Whittle since the old Declaration Entertainment days, but with the last web site update I can no longer log in from my home internet service. I can log in from an alternate site that doesn’t use AT&T as the service provider, but I only visit this location a few times a week. My home service seems to work normally for my email and all other web sites and only fails when attempting to go to www.billwhittle.com. Scott Ott worked with me to try and figure this out, but came up empty saying my account looks like no problem at that end. Has anyone else experienced similar problems where only one web site seems to fail where all others work fine?
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22 replies on “Log In Problems”
Testing one two three
Newest Test 2
When I post a reply, I have to wait a while for it to show up. If I try to post the same comment a second time, it tells me I’ve already posted. I don’t think it’s your ISP as I don’t use AT&T..
I’m working on a more permanent solution to these issues, and hoping that the problem with the comments isn’t endemic to the gizmo we’re using for that purpose.
As for the site forgetting when you’re logged in, as a temporary expedient, please try a clear-cache refresh of your browser, like so…
On a Mac, you hold down the Shift key while pressing Command and the letter “R”.
On a Windows computer, hold down the Control (Ctrl) key and press the F5 key at the top of the keyboard.
I apologize for any inconvenience, and I’m working to ameliorate as rapidly as time allows.
BTW, when I test the site’s features, I do so not as an administrator, but as the Basic Monthly Member that I am. So, theoretically, I should see what you see. However, the comment I just posted above appeared immediately as it should. Back the shop.
It’s intermittent. (The most funnest kind of problem) The first two comments I made on this thread showed up as normal the second two disappeared until this morning.
Throughout these problems, the comments always appeared immediately on the page your are looking at, but not if you refresh the page. Which implies that the page you are using is different (or cleared security-wise differently) from the one that refreshes.
Space is hard. Webspace is harder.
I am having the same problem, and I use AT&T, as well. I have had this out with AT&T, and they absolutely deny that it’s on their end. That might be a point , but it is bigger than that. Because of this, I bought into a VPN. To point out that this is not exclusively an AT&T problem, I have to change VPN servers two or three times a day just to load the site. This points to denial of service attacks, the only question is, where is it coming from? I have had lots of communications with Scott, and he has been great.
Also, for some reason, I am having difficulties logging in from “Brave Browser” (is this an issue for “Chrome”, too?). In order to login, and view the site, I have to use “Opera” or “Firefox”.
BTW, “Opera” is equipped with a free, integrated VPN that permits AT&T users to view the site. It is not automatic. You have to turn it on (and off) from the address bar.
I’ve noticed the website is rather slow and occasionally does not load for minutes. Is this because the website is inexpensive or is someone throttling the connection?
RG, I know you made 2 posts on the topic of your comments disappearing. This is what you posted:
“Okay, that last comment disappeared, so it’s still not quite right. I wonder if there’s an anti-spam plugin gumming up the works by hiding them and taking its sweet time before deciding they’re not spam.”
I only know this because I received an email verification of the post. I don’t see them on the site at all.
Yes, there was a bank site we couldn’t get to. I could ping it through the router interface, but it would time out when browsing, bank said no problem on their end, AT&T said no problem on their end.
Thanks for the feedback…the common factor so far seems to be AT&T. When I talked to their support they claimed that everything was fine on their end and that they don’t filter sites. Timing out also seems to be the common factor. Were you able to resolve the problem getting to your bank?
Not really. Eventually it started working but it was a couple of years ago and I don’t remember if that was because we switched ISPs. This was at work and not one of the business’s banks so the person who had the problem might have told me not to worry about it.
Like the one I just posted. I refreshed the page to edit, and it’s disappeared. Le Sigh.
I’ve had comments come and go a number of times, it might be working for me now I haven’t commented enough in the last couple of days to be sure.
The web notification widget is still screwy though. Sometimes they stay stuck as unread, sometimes I clear them and they come back as read, sometimes they come back as new.
Okay, that last comment disappeared, so it’s still not quite right. I wonder if there’s an anti-spam plugin gumming up the works by hiding them and taking its sweet time before deciding they’re not spam.
Not log in problems, but comments I post seem to appear and disappear at random. Like your situation, Scott is unable to recreate that issue on his end.
If I were a conspiracy minded person (which, let’s face it, I am 😉 ), I would say the ISPs are messin’ with the site.
Me, too.This caused me to double post, and I could not delete the dupe.
I have also noticed that if you click “newest” for comment ordering, missing comments then show up.
Cool, if weird. I changed the ordering and my comment to Scott appeared, changed back to oldest and it was still there. I wonder if that forced it to refresh the comments or if that was just happenstance.
This method is confirmed. Went to the home page and came back again and this one and the comment to Scott had disappeared. Changed the ordering and they showed up again.
Although there has been no change in my being unable to log on from my home ISP, I have been able to log on from my farm (different ISP 70 miles away). As evidenced by this post I was able to post blogs, but only two out of three so far. The third one originally appeared on the home page as a new blog, but then disappeared and I haven’t seen it since. I’m not sure how this is supposed to work. I also tried to link to some of your post links (youtube URL) and as unable to. Perhaps some of this is based on using Linux at my farm as the primary operating system at the farm, but that wouldn’t explain how some but not all posts seem to work.